Celia was amazing to work with. She was extremely patient and professional during the research phase. Once purchased, she provided amazing assistance and got us out of some end-user errors I made when getting ahead of myself using the machine. it’s been smooth sailing. i can’t believe how well it does hats. That’s my main focus.

Can’t beat the quality at an affordable price. Louisa Chen helped me and was such a pleasure to work with before, during and after the sale. she is on top of everything for you.

I would like to tell great thanks Bai enterprise and its awesome team.thank to Specially to Tina. she is a helpful person, she has been available for all my questions morning and night. I'm very happy, I advise Bai (embroidery enterprise) to everyone.

I highly recommend the BAI embroidery machine. I am super excited to get started. When delivered everything was neatly stacked and boxed. All the boxes are labeled, which makes it sooo much easier. I have done a lot of research, and BAI employees have been the absolute BEST with customer service. Any questions I have had they have been here for me every step of the way. Everyone has been super nice and soo helpful along the way. If you are going back and forth about purchasing… DO IT!

My agent Tina was very patient, attentive and knowledgeable. My machine came in a week and I'm in love! This baby is big, beautiful, frustrating, amazing all at the same time, but I wouldn't trade for the world. With any and everything you have a learning curve. I've successfully beat my obstacles thrown at me, but not without help from the the reps and the amazing BAI FB group members. I would definitely recommend this machine to any and everyone that is looking to upgrade to a bigger and better machine.

Machine arrived on time and very well packaged. Very well made and sturdy. Instructional videos and Facebook groups are very helpful for setup and use. My sales rep Will is very knowledgeable and helped make the process as smooth as possible. Thank you

Best machine for the price,we have 2 now and already thinking in another one, Louisa have been a great help, very good after sales service, great experience and the USA warehouse is now making everything more easy

Happy with my Bai Mirror 1501 - delivery to the UK took a little longer than expected but Celia kept me as up to date as possible and the driver actually helped unload and carry the machine too which was a real help.

Machine is reliable, has good performance but runs slower than my Happy Japan Voyager HCS1201 by quite some difference when it comes to trim times and satin stitching running the Bai at 800spm with a 4mm satin stitch can mean a speed of 450spm which feels really slow when the Happy will do 800 all day every day.

Overall the RTI on the Bai is the winning factor - I was able to earn the full machine cost within a few months of delivery through the extra work I could take on.

Questions I'd ask myself.

Am I happy with my purchase? - Yes... but as an experienced embroider I found it easy to set the machine for my needs (the tensions were not accurate on arrival and needed lots of adjustment upper and lower) if I were a newbie to multi needle machines it would have been a BIG learning curve.

Would I buy again? Yes...definitely, the value for money is great with the machine and so far its been running 5 days a week with minimal maintenance, hopefully this continues.

Would I recommend? Yes...Celia was great to deal with very patient and explained the whole process clearly and still takes time to check in and offer assistance when needed.

Did I think it was a scam? Sure I did, how can the machine be such a low cost? Why is a quarter of the cost of Ricoma models? Will it really arrive? Will I lose thousands of dollars? All these and more were worries I had and questions I needed answered before purchase. The old saying if something is too good to be true always came to mind. But with the payment being protected by AliBaba and not being paid over transfer or paypal to some unknown I had the reassurance that my transaction was genuine.

I've been able to increase output, increase customer base, and increase revenue which with the budget I had would not have been possible with a new machine anywhere else.