What can this machine embroider ?
Caps, clothes, flats, shoes, leathers, bags, etc. The embroidery function and the range of embroidery are very very rich, fit for all fabric.
Do this machine work with a computer ?
The machine is equipped with a 10-inch touch LCD computer, and the operation of the machine is controlled by the built-in computer. And you can import your own designs into the machine through USB.
Can I use a standard house plug outlet?
Each machine is equipped with plug based on countries' standard voltage from 110V-230V.
Are there any support to teach me how to use the machine? How can I get training?
We offer free training, and time is not limited. This machine is not difficult to learn. We'll make sure you know exactly how-to, includes machine operation,maintenance,embroidery craft,etc. We offer rich online resources,such as: YouTube Videos, Live Broadcast, Blogs, etc. At same time, you can connect with our engineers by Facebook or WhatsApp anytime, or chat with our customers on our Facebook groups.
How can I upload a embroidery pattern to this machine? Does it take a USB drive?
Yes, you can use USB to upload files. Just plug the USB into the control board. Save design from USB based on our teaching videos.
What software and format does it use? How can I get the software ?
The machine supports DST & DSB format. As long as the software supports DST / DSB , it can be used on our machines. If your embroidery patterns are in other formats, you can use embroidery software to convert them to DST or DSB, not difficult. Our customers often use Hatch Wilcom and Embrilliance software. The price is about 150 dollars and they are very common in the United States.You can search them in this link :Wilcom: https://hatchembroidery.com/ ; Embrilliance: https://embrilliance.com/product/essentials.
Where can I get replacement needles, threads ? And what size?
As per replacement and some extra accessories to help embroidery work , you can go to our richword.com to find what you want. Richword is committed to providing the full range of embroidery product lines and serving our BAI embroidery machine users with the best product quality and the most competitive price.
Does this machine come with warranty?
Officail warranty for machine is one year. But service is lifetime. Frankly speaking, The quality of our machines is very stable. The machine will be tested three times before leaving the factory to ensure that the machine is in the best condition when it arrives at your address. Some minor problems of the machine are usually caused by incorrect operation by novices, so we provide a full set of English instruction videos and common problem solving videos, To help users better understand it. On the other hand, we put a set of spare parts in the toolbox of the machine in advance. During your use, if you need any spare parts, we can send it to you via UPS, and it only takes 5-7 days to arrive at your door. During use, if you have any questions, we can make a video call at any time.
What if the machine is broken? Do you have localized maintenance?
Firstly we have machine users for years , machine work very stably. And, in order to save costs for users, we provide online after-sales service support, our engineers are standby, when you need any help about the machine, engineers will provide technical guidance. If the problem cannot be described in language, the engineer will provide guidance one step through a video call. No appointment is required, free service, all can be solved easily and quickly.
How should I choose model of these machines ? Can you recommend ?
If you are a novice, we recommend you our best-selling model in USA and Europe,MIRROR-1201(350*500mm). MIRROR is more commercial,with less price. It has advantages of simple operation, automatic color changing, automatic thread trimming,large-capacity memory,etc. For newbie customers, we recommend this model.
If you are a pro, we recommend VISION series.VISION is more industrialized. It’s thicker and more stable, with better precision. And, the area of embroidery is larger. At same time, it also has advantages of simple operation, automatic color changing, automatic thread trimming, large-capacity memory,etc.
What is the diffrerence between MIRROR and VISION?
Mirror and Vision are our two different series. Mirror is a commercial machine, and Vision is more like an industrial machine. The first thing you can feel is the difference in size and weight of the machine. For single-head machines, Mirror is 200kg, but Vision has 330kg. Secondly, the embroidery area is different. The embroidery area of Mirror is 350mm*500mm, while the embroidery area of Vision is 400mm*500mm. Mirror is suitable for beginners and people who just want to start their embroidery business and Vision is more suitable for some mature embroidery shops.
What is the diffrerence between 12 needles and 15 needles ?
Just the number of colors and price are different, the more needles you have, the more colorful your designs can be. Other all function is the same.
Will this machine embroider faster?
The maximum speed can reach 1200RPM, but normally we suggest you don't faster than 1000rpm to ensure machine working longlife.
Does this machine have a larger embroidery area?
Yes, the embroidery area of Vision is 400*500mm(15.75"*19.69").
Does this machine embroider more stably ?
Yes, this machine is more like an industrial machine, heavier, so it is more stable and get better precision.
Does this machine support continuous 24 hours high speed operation?
You know, embroidery machines, like cars, are not recommended to be used 24 hours a day and require proper pauses, maintenance.
Will this machine be too big to get in the door?
In the design of our products, we have taken into account the size of normal doors in the United States and Europe, and the door can be entered smoothly, don't worry.
Will this machine be heavy and inconvenient to assemble ？
It's ready to use, only need install the stand, easily to use
Will this machine last longer?
Yes, at least 10 years with proper care and use.
Does this machine adopt 47 head ?
Yes, it adopts 47 head, which has advantages of stable operation at high speed, higher precision and low sound.
What is Dual Cam Dual Drive? How come I didn't understand this?
Double cam drive is a special technical configuration of our machine. There is a process of acceleration and deceleration at the beginning and end of machine embroidery. During the process of acceleration and deceleration, the quality of embroidery is more stable.
I am thinking of buying this machine but before that please let me know its good and bad side？
If you want to grow embroidery business with fast and high rate of benefits return, this machine is the best choice.
And you can get free professional engineers service lifetime which can save you much time . Machine is affordable , and service is supportive and timely. Also you can find more friends and learn more from our strong users groups to help you avoid some usage issues and practical advice. Compare with other machine, bad side? I am afraid maybe only price is higher than other brand.
Can accessories be easily bought if they are broken? Is it possible to buy locally?
First of all, parts is not so easily to broken. Second, we prepare some spare parts in tool box, you can use them. Finally, if you really need, you can contact with us, 7 working days, you can receive it.
Servo motors and stepper motors? My supplier tells us there is a difference, does it matter?
Very important; spindle motors are generally servo motors. If the x-axis motor, y-axis motor, and thread trimming motor are all servo motors, the embroidery will be more precise, the noise will be lower, and the thread trimming will be more stable.