Pre-Purchase Assistance
Dedicated Sales Support
Get real-time answers from your dedicated sales rep, who will provide you with detailed information, images, videos, and personalized advice. Whether you're new to embroidery or a business owner looking to grow, we'll guide you toward the perfect machine to meet your needs.
Free Demos and Trials
Experience our machines through online demos, so you can see firsthand their embroidery performance, speed, and precision. From traditional flat embroidery on garments to more complex, challenging hat embroidery, these machines will exceed your expectations every time.
Comprehensive Video Tutorials
Our YouTube channel is packed with step-by-step video guides to help you understand the machine's functions and operation. Get ahead of the learning curve with these resources, making setup and operation smooth and giving you confidence in your purchase.
Purchase Support
Secure Payment Options
We offer a range of safe payment methods--Credit, PayPal, Klarna, VISA, T/T, etc. to keep your transactions secure and worry-free. Whichever you choose, our reliable protection gives you peace of mind.
Flexible Shipping Options
Choose to pick up from our local warehouses or opt for fast, convenient shipping. Self-pickup saves on costs, and our expedited delivery ensures your machine arrives in just 4-7 days, getting you started on production sooner.
Transparent Order Tracking
Track every order from purchase to delivery with our real-time tracking system. You'l always know your machine's status, so you can rest easywhile we take care of the details.
After-sale Service
Facebook Community
Join our thriving Facebook community of over 100,000 embroidery enthusiasts! Share tips, gain business insights, and stay updated on industry trends--helping you learn, grow,and excel in the market.
One-on-One Tech Support
Our tech team is here 24/7 to support you. From operational questions to after-sales inquiries, our experts respond quickly to keep your machine running smoothly, so you can focus on your work.
Reliable Warranty Service
During the warranty period, any necessary part replacements are on us. We'll ship them to you promptly, keeping your machine in topcondition so your production never misses a beat.
Free Software and Updates
Through our partnership with Insititch, you'll enjoy free software and system updates. These user-friendly upgrades keep your systemcutting-edge, so you'll always have the latest tools and optimizatons.
Service Partners
FREE TO PARTICIPATE BEFORE USE
How do you join?
You can scan the code below to set up a chat group with our professional engineers.
Messenger
What are the services?
Provide permanent free-of-charge services related to machinery and embroidery.
# Machine maintenance
# Digitization software knowledge
# Embroidery Business Guide
# Control Panel operation instruction
# Accessories Knowledge
If you are thinking about getting the machine.. do it... you have all the help you need to get you started after sales.The Facebook group is very helpful as well along with the videos you youtube.
My sales rep is Erica Tao , support has been great, from the sales to make sure l receive my machine to my door. After sales best of the best , contact through what-apps answer in a matter of 30min.
My experience with the machine, software and help from Bai engineers from the start has been amazing. They are quick to respond via messenger with great info, picturesand videos to help.
Contact Us to Learn More
Feel free to consult with our sales team for more details before making a purchase.