FREQUENTLY ASKED QUESTIONS
Questions About Machine
1What can I do with the machine?
No limits of imagination. If you can hoop it, you can embroider it. Embroider caps, garments,bags ,hoodies jackets, leather, shoes, patches and plenty more with our Mirror Series. ,With single head 12 or 15 needles and the attachment, this commercial embroidery machine is perfect for your startup embroidery business.
2Is this embroidery machine easy to operate?
The embroidery machine is equipped with a 10-inch touchable LCD computer. The operating principle is very easy, just like using ipad. You can learn to operate this machine computer in 5-10 minutes. Each BAI machine includes a computerized control panel that holds 20 millions stitches of storage,you can upload and edit design settings and create customized lettering directly on the panel.
3Do I need to buy plug for BAI embroidery machine?
BAI embroidery machine is equipped with the plug based on your countries' standard. Its wide voltage is from 110V to 230V, which is suitable for household sockets, just plug and use it.
4What accessories come with the machine? Is it including stander?
1. T-shirt embroidery frames sets with different sizes
2. Cap embroidery attachments
3. Flat embroidery frame with table
4. Thread winding machine
5. 1 box spare parts
6. Toolbox: 11 kinds of tools
5How to upload an embroidery pattern?
Each machine comes with a USB, download your design into USB, then plug it into the computer, your design will show automatically in DST and DSB format, save designs into machine for use. You could also use our network cable to transmit your design.
6Can I upload a photo to make the embroidery directly?
Yes, BAI's computer supports photo embroidery. However, we recommend that you convert it to DST or DSB format, the embroidery effect will be better. If you just want to have a try, you could use the photo directly.
7What software can I make my design ? And what format?
Hatch, Embrilliance or Wilcom software is recommend, or you could find one that suits you locally. We also have Dahao EMCAD, if you have some experience, you could buy this one from us. If you are not good at using software, you could find a professional designer to make design for you.
8How much space do I need to prepare for MIRROR?
First you will receive a wooden box packing, it's 113*83*87cm. In the package, there is a machine head and stand. You could lift up head on stand or place it on other stable surface.
9Which machine is more suitable for me? Please advise.
1. If you are a beginner, or you only used single needle embroidery machine, you could try MIRROR1201/1501.
2. If your business is successful and needs enlargement. you could consider VISION or KESI series based on order request and future needs.
Questions About Payment & Delivery
1Do you support financing?
We do not recommend paying through financing as the interest (will actually cost you more) and complicated process. For high-priced machines with serious premiums of brands. Moreover, the embroidery machines on the market that support financing have functional and usage restrictions if the loan cannot be repaid on time. We support credit card paypal and wire transfer payment and more. With a one-off payment you can quickly get down to business with a fully functioning machine and get your investment back as quickly as possible.
2How long can I get the machine after I pay?
Pick up from USA warehouse LA, HOU, ATL, NJ etc, only 2 days is ok. Arrange delivery for you from USA warehouse, you can receive it around 7 business days. For other country, please check with BAI sales for details.
3What's the address of your USA warehouse ?
Los Angeles warehouse: 11089 Tacoma Drive, Rancho Cucamonga, CA 91730, USA
Houston warehouse: 7207 N Loop E, Houston, Tx 77028, USA
Atlanta warehouse: BC-GA：2751 Buford Highway NE, Suite#200 Buford, GA 30518, USA
Linden warehouse: LD-NJ : 1600 Lower Rd, Linden NJ 07036, USA
4What's the working time of your warehouses ?
The warehouse is open from Monday to Friday, 9:00 am to 4:00 pm. (excluding holidays).
5Do you support self pick-up and home delivery ?
Both of self pick-up and home delivery are supported.
6What carriers should I drive if I choose self pick-up ?
A- Pickup truck
You can drive a pickup truck and the warehouse staff will put the machine on your truck free of charge using a lift.
You can also drive the SUV and the warehouse staff will help to unpack the wooden box and put the machine and all the accessories in your car. This service is available at an additional cost of $100.
Start your embroidery journey with BAI
Rely on BAI, countless embroidery shops start their embroidery business from 0 to 1, becoming shop owners & going on benefits journey.
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16th Floor, Wisdom Building,990 Jianghai West Road, Wuxi City, Jiangsu 214000, China