Our team of professional engineers, responsible sales reps and star users will walk you through every stitch. From online resource, customer service to technical support, our community offers everything you need for your embroidery, creation and inspiration.

Facebook Page   Facebook Group    YouTube Channel


We have serveral Facebook Groups where you can connect with other embroidery owners who will share their experiences and notes during using BAI machine.
Both our  official page and groups are keeping active.  Follow us for more fun videos, patterns , product-related information, and more ! 


Don't forget to follow the BAI embroidery machine facebook page for more information. Such as, Live Broadcast Notice, Expert advice about machine, Trouble solving tips, fun videos from our clients. All these valuable information would make you closer to a Pro! Watching it everyday, your embroidery gonna become easier day by day. 


Be a member of BAI Facebook Group to get more wonderful insight and guidance on embroidery. This group is open to BAI embroidery machine owners and anyone who interested in getting one BAI machine. Join and share your latest embroidery creation, looking for advice and getting support from other members.


Watch videos for quick tips and skills to make your embroidery work to a higher level. Concise and clear instructional videos are available on our YouTube channel.  The videos are translated into five languages: Chinese,English, French, Spanish and Arabic. Follow our channel to get more confidence and encouragements in embroidery !


Real work as feedback are allowed on the BAI Embroidery Machine Channel for more information, such as product shows, embroidery crafts, expert advice, trouble-shooting tips, fun videos,etc.These videos are translated into different languages including English, French, Spanish and Arabic. Just subscribe it to start your embroidery dream as a Pro!


Thru every Tuesday to Friday, BAI will hose live broadcast of different topics to our users, such as machine introduction, embroidery operation, maintenance and trouble shooting, etc.

Subscribe Our Live Broadcast


up to par with all industry standards

Rated 5 out of 5

we currently have 3 single heads and a 6 head from tajima, and i have to say that the quality of the vision is up to par with all industry standards, the machine came super fast from california to new york, we just ordered a second vision, they will create a whatsapp group or for me they did a wechat with the techs to answer any question, huge thanks to vivian or as she calls herself vivi, super responsive and friendly.

Avatar for Emanuel Zelcer
Emanuel Zelcer

Amazing service

Rated 5 out of 5

Absolutely amazing service throughout the entire order process. My sales rep, Louisa Chen, was amazing with following up and answering questions while I was still deciding if this was the machine I wanted. The support from both Louisa and others at the Bai company has been great, with support videos on their website, YouTube channel, and Facebook group. Sales and support reps are constantly reaching out to customers with issues, offering video calls to walk through issues as well as posting videos and walkthroughs to help with common issues. I can not say enough about Bai, and Louisa, that would convey how much I appreciate them. Offering a lower cost machine is great, but the sales, service, and support cannot be beat!

Avatar for Heather Lyon
Heather Lyon

My second BAI embroider

Rated 5 out of 5

My second BAI embroidery buying with Louisa Chen and I’m still very happy. Quickly answers,and very competent and understanding !! Thanks!!!

Avatar for Jack

Special thanks to Dylan Hu for his outstanding customer service

Rated 5 out of 5

Special thanks to Dylan Hu for his outstanding customer service and support, I really appreciate your effort to help me with anything I need to know about my machine. i received my pocket hoops and can’t wait to try them out. Thanks again.

Avatar for Koba

Highly recommended supplier with outstanding customer service.

Rated 5 out of 5

Highly recommended supplier with outstanding customer service.
The seller Celia is the best! deserves 10 stars instead of 5, always quick reply every day, gives support in everything and answers all questions perfectly!
The Machine is of professional quality and does exactly what it should do, high quality for a good price.

Avatar for Angel

I'm very happy and interested with my new machine

Rated 5 out of 5

I’m very happy and interested with my new machine.. The embroidery quality is very nice and highly.. The supplier Celia she is very elegant, wonderful and very helpful to deal with.. She help me a lots and she is answer my questions quickly, accurately, clearly and frankly.. Thank you very much I’m really happy and fortunate to deal with you.

Avatar for Maryam

je serait un fidele client a cette entreprise merci encore

Rated 5 out of 5

j’ai eu affaire a Tina ,elle m’a suivi du début a la fin, elle est très professionnelle et très a l’écoute de toutes mes questionsa n’importe quelle heure et d’une aide précieuse je suis très satisfait de ses services et je la recommande fortement a tout noiveau acheteur, la machine est arrivée dans une box très bien protégée et l’ensemble des elements bien emballé et sécurisé BAI est un très bon fournisseur et est très professionnel je serait un fidele client a cette entreprise merci encore

Avatar for Rogert

customer service was really great

Rated 5 out of 5

customer service was really great and I look forward to work with baima again and the salesperson Kathy was awesome she keep In touch right around the clock thanks Kathy

Avatar for Delroy

Отличные нитки,пайетки и шнуры!

Rated 5 out of 5

Отличные нитки,пайетки и шнуры! Все круто упаковано и быстро доставлено! Благодарю за очень качественную работу и такое внимательное и заботливое отношение к клиенту! Очень благодарю дорогую Belle Bain за высокий профессионализм !!! Буду заказывать ещё только у этой компании! ❤️

Avatar for Natasa

concerns were always answered very quickly

Rated 5 out of 5

Good Day. This is Elvin from Philippines. I am very satisfied with the entire order process. communication was very pleasant, my questions and concerns were always answered very quickly. And I’m very thankful to Kathy she is knowledgeable, helpful and thoughtful. Thank you for your time, patience and knowledge. I bought the Single Head 12 Needles Embroidery Machine and received and expected.

Avatar for Elvin

Life long friends

Rated 5 out of 5

Joyce was amazing and we are now going to be life long friends. through out the wait of the machine to get here because of covid it took longer than expected. I’m still giving a 5/5 because I can’t get a 10/10. Joyce was there for me everyday and even when I just needed to talk to someone and show her my work late at night with our time difference. I have had an amazing experience and I’m so thankful for both of my machines. I ordered another one air and it beat my first one by boat. I recommend spending the extra money for air. my business has blown up and I needed more machines. the pro was was easy every step of the way. Joyce is just fantastic and I can’t say it enough. even when I had issues with my machine I bought from another place Joyce and her team helped me trouble shoot it. I just want to say Thank you so much and I’m very happy with my choice.

Avatar for Vivi

Thank you Dylan for your professionalism.

Rated 5 out of 5

Thank you Dylan for your professionalism. You made my buying experience a really great one. I was a little nervous at first on purchasing an commercial embroidery machine. But, you made me feel very confident and assured me that I was purchasing a good product. My buying experience with your company has assured me that great customer service does still exist. I would like to thank you and your team for facilitating a great global purchasing experience. I am very satisfied with my new machine and the setup was really easy. I would like to personally thank you for all your video sharing and continued help. You are really awesome and will be my go-to sales person for all my business needs. Thank you!

Avatar for Roger




16th Floor, Wisdom Building,990 Jianghai West Road, Wuxi City, Jiangsu 214000, China